Edited by Rebecca Hubbard
email: rebecca.hubbard@onecoms.co.uk
 
Search:  

The trade journal for the food & drink manufacturing and packaging industry
Read current issue
Media info
Subscribe
Advertise


   

 

Wed, Feb 22, 2012 9:11 PM
M&S tops TNS customer survey
M&S tops TNS customer survey | fmcgnews,m&s,survey,TNS,

A recent survey carried out by TNS has found that the majority of those asked felt more of an emotional attachment to M&S than any other supermarket.   

Respondents were classed as fans of the brand according to a calculation based on the level of retention of the customer, how much they trust the brand and how enthusiastic they are about the brand.   

Waitrose also performed strongly, coming in afew percentage points behind M&S. At the bottom of the league come the local convenience stores such as SPAR and Budgens, with 6% and 4% respectively. 


Printer-friendly format
Use the following icons to post this article on social networking and bookmarking sites



Login and voice your opinion!